Compiled by Garner Clancey for YAPA, with funding from Western Sydney Area Assistance Scheme, NSW Department of Community Services. 2008. 68 pages.
Contents
- Common Scenarios – Young People and Pools
- Law, Policies & Rules
- Design, Layout and Observation
- Building Rapport & Communicating with Young People
- Understanding Young People
- Culturally and Linguistically Diverse (CALD)
- Dealing with Alcohol & Other Drug Intoxication
- Where to Get Help
- Bibliography
Download the kit
PDF 700KB: Young people & pools: Self paced learning kit
Why should pool attendants read this kit?
Pool attendants frequently come into contact with young people. In dealing with young people, pool attendants can get into conflict or experience problems. This might be because of how they have responded or it might be because of the young person involved. Whatever the reason, as adults and as representatives of a council or the pool management, it is your responsibility to act in a lawful and appropriate way. Having skills and knowledge to deal effectively with young people will reduce the tension and conflict experienced, improve job satisfaction and improve relationships with young people.
Background
In 2004, Garner Clancey, Sally Doran and Michael Huggett developed a self-paced learning package for shopping centre security guards. This package was designed to partially address the lack of information developed specifically for shopping centre security personnel on dealing with young people. This original package has proven to be quite popular, receiving many thousands of hits on the YAPA website. In light of this success and the growing challenges for other professional groups in dealing with young people, it was decided that a series of similar packages would be developed for librarians, rangers (and similar local government regulatory personnel) and pool attendants. These specific sites / professions were selected based on feedback received that these were growing sites of conflict between young people and the associated personnel.
Acknowledgements
In developing these new self-paced learning packages, material from the original package has been coupled with new sections and updated information. Consequently, the original authors need to be acknowledged for their contribution and willingness to allow the original material to be re-worked. Furthermore, Pota Hatzopoulos contributed to the new cultural diversity section and Emma Farag contributed to the new section on managing intoxication.
